Refund & Returns Policy Refund & Returns Protocol
This page details the Cyber755 Refund and Returns Policy for all security, training, and advertising services. We commit to refunding 50% of the amount if the service cannot be completed, within a clear and defined timeframe.
50% Refund When Service Cannot Be Completed
If the service cannot be fully executed due to technical obstacles or project cancellation, 50% of the total paid amount will be refunded. This applies directly to the following sensitive services:
- WhatsApp Account RecoveryIf the account is not recovered within the specified period
- Ad Account SupportIf the ad issue cannot be resolved or reactivated
- Threat HunterIf the final security report is not delivered
📜 1. Policy Scope
This policy applies to all Cyber755 divisions including cybersecurity, ad support, training, and digital products. It is an integral part of the Terms and Conditions.
📚 2. Digital Products
Digital products such as tools and security reports are non-refundable after delivery. If a defect prevents use, our support team will provide a technical solution, replacement, or partial refund.
🚚 3. Physical Goods & Shipping
Items can be returned within 14 days provided they are unused and complete. The customer bears shipping costs unless the error is from Cyber755.
⏱️ 4. Timeline & Process
Refund requests are reviewed within 2–3 business days, and payment is processed within 7 days maximum to the original payment method.
🔐 5. Transparency & Customer Protection
Transparency is a core value. All financial requests are internally reviewed twice. Email notifications are sent to confirm receipt and payment.
📋 6. Application Examples
Incident Responder: If the final report cannot be delivered, the client is offered service completion or a 50% refund.
🛡️ Technical Services Covered by This Policy
📌 Additional Refund Mechanism Examples
• Compliance: If we cannot issue the certificate due to missing client data, only the completed work portion is deducted and the remainder is refunded, ensuring fair balance.
• Incident Responder: If the final report cannot be delivered within the agreed timeframe due to data issues, the client is offered service completion or a 50% refund.