Frequently Asked Questions Cyber755 Support Center

We respond to emergency interventions (such as DDoS attacks or active breaches) within less than 24 business hours, often starting forensic analysis immediately upon receiving required permissions.

We apply maximum technical and legal pressure through Meta and Snapchat platforms. Most cases succeed, but due to changing platform policies, we cannot guarantee absolute results. That’s why we have a fair refund policy in case of failure.

We use advanced tools like MVT to analyze system logs and backup files for Indicators of Compromise (IOCs) left by advanced spyware.

For technical services: if the issue cannot be resolved technically, we refund 50% of the amount as compensation. For courses and training, no refund after the first session begins.

The upfront deposit ensures contract seriousness and covers server costs and software tools used in analyzing your security situation immediately upon start.

We primarily deal in US Dollars via PayPal. For clients in Jordan and GCC, other payment methods (bank transfers) can be arranged upon prior request.

We are committed to professional confidentiality. Scanning is performed on “technical data” and “access logs” to detect vulnerabilities. We do not read personal content unless technically required with your explicit permission.

We retain case logs for 12 months for security follow-up purposes, then permanently delete them from our encrypted servers, unless the client requests immediate deletion.

All digital books and tools in the Cyber755 store are for personal use only. Unauthorized resale or distribution subjects you to legal liability under intellectual property laws.

When an updated version of any book you purchased is released (e.g., Kali Linux commands update), you will receive an email with a free download link for the new version.